Priority Care — 12 Months
Full Priority Care scope throughout 12 months with 10% annual commitment saving. Best for e-commerce websites, custom web apps, and mission-critical digital systems.
Priority Care — 12 Months
Why Priority Care — 12 Months Works for Your Business
Designed to keep your digital platform technically sound, updated, secure, and monitored with reliable support and zero surprise fees.
E-Commerce & Payment Protection
Continuous checkout verification, payment gateway health checks, order workflow tests, and customer login diagnostics.
Same-Day Response & 4h Critical SLA
Initial response target within 4 business hours for site-down emergencies, plus custom Laravel, PHP, and stack bug fixes.
Up to 10 Hours & Priority Queue
High-touch technical support, database troubleshooting, advanced CDN/cache assistance, and monthly performance reporting.
Suitable for: High-traffic e-commerce stores, SaaS customer portals, marketplace platforms, multi-branch healthcare centers, and revenue-critical business websites.
What You're Actually Receiving
Priority Care — 12 Months connects technical onboarding, safe platform updates, security & backup reviews, functional testing, support-time execution, and monthly technical reporting into a unified care system.
Onboarding
Access & Review
Health Check
Error & SSL Review
Safe Updates
CMS & Plugins
Backups
Storage & Scans
Forms & Flow
Enquiry Verification
Support Hours
Edits & Fixes
Monthly Report
Summary & Health
Structured Package Deliverables
A comprehensive, itemized inventory of every design asset, conversion section, integration workflow, and support safeguard included in Priority Care — 12 Months.
Priority Queue & E-Commerce Checks (12 Months)
4 Verified Deliverable ItemsCustom Code & Server Diagnostics
4 Verified Deliverable ItemsDedicated Time & Rapid SLA Target
4 Verified Deliverable ItemsWooCommerce, Shopify support, Laravel, custom PHP/Node stacks, payment gateways, Redis/CDN caching, and server diagnostics.
Before maintenance begins, Webtrix Innovations may review the website's existing codebase, technical setup, and platform health. If the website has pre-existing malware compromises, severely outdated dependencies, major database damage, or requires substantial framework migration, any initial recovery or redevelopment is quoted separately before ongoing maintenance begins.
Website Maintenance covers ongoing care, monitoring, software updates, and minor corrections to existing features. It does not provide unlimited new development.
New customer portals, new payment gateways, complex new APIs, or full page redesigns require a separate quote via Web Development.
Included support-hour allocations (e.g. Up to 10 Hours/Month) apply per active month. Unused included support hours do not carry forward into future billing months.
Additional support time requested beyond the included allocation is quoted and approved in advance with zero surprise billing.
Website Maintenance provides ongoing management and technical support for your website codebase. Actual web hosting renewal, domain registration, cloud servers, and third-party SaaS fees remain the client's direct responsibility.
Response targets (e.g. Same Business Day) represent our target time for initial acknowledgement and review, not a guaranteed issue resolution time. Maintenance practices reduce risk but cannot guarantee 100% uptime or zero downtime.
Maintenance Execution Milestones
Care duration: 12 Months prepaid plan. 12 Months prepaid maintenance term. Full coverage for 12 continuous months with annual 10% savings, priority queue, and same-day response.
Technical Access & Audit
Access credentials setup, baseline health audit, and diagnostic checks
Core Updates & Backups
Safe CMS/plugin patching, staging verification, and snapshot checks
Active Support & Fixes
Executing minor updates, responsive fixes & form tests within hours
Monthly Technical Reports
Continuous monitoring summary, completed tasks & recommendations
Included Scope vs. Outside Scope (What's Not Included)
Your Package Covers
- ✓ 12 Months continuous maintenance & monitoring coverage
- ✓ Up to 10 Hours/Month for updates, fixes & minor content
- ✓ CMS core, theme & safe plugin compatibility updates
- ✓ SSL status checks, uptime monitoring & 404 error reviews
- ✓ Contact form functionality & lead notification delivery checks
- ✓ Backup verification & snapshot storage checks
- ✓ Response target: Same Business Day
- ✓ Detailed monthly maintenance summary report
What's Not Included (Outside Standard Scope)
- ✕ New custom application modules, user dashboards, or database schema redesigns (quoted via Web Development)
- ✕ Complete website redesigns, visual identity overhauls, or full brand restructuring
- ✕ Complex new API builds, external webhook systems, or third-party CRM integrations
- ✕ Direct web hosting server bills, VPS subscriptions, cloud resource charges, or CDN fees
- ✕ Domain name registration and annual domain renewal fees
- ✕ Third-party paid plugin licenses, premium theme licenses, or SaaS software subscriptions
- ✕ Search engine optimization campaigns, backlink building, or organic keyword rankings
- ✕ Paid advertising media spend, PPC campaign management, or social media marketing
- ✕ Pre-existing malware cleanup, database recovery from prior breaches, or severe corrupted site recovery
- ✕ 100% uptime guarantees or absolute immunity against upstream cloud/hosting outages
How Maintenance Payment & Onboarding Works
Transparent prepaid term billing designed for uninterrupted maintenance coverage, proactive monitoring, and dedicated support.
Prepaid Term Payment
The full 12 Months maintenance fee is payable upfront before service onboarding, technical review, and maintenance coverage begin.
Technical Access & Health Audit
Secure access credentials review, baseline code and plugin compatibility check, backup verification, and initial diagnostic review.
Routine Updates, Monitoring & Support
Continuous uptime checks, routine CMS and plugin updates, form delivery testing, and support-time task execution within monthly allocation.
Monthly Summaries & Term Renewal
Delivery of monthly technical summary reports with completed tasks, health status, and advance renewal notice for future maintenance terms.
Payment Schedule for Priority Care — 12 Months
Prepaid Term: The selected maintenance term is prepaid before service coverage begins. Unused included support hours do not carry forward across billing months.
Term renewal and cancellation are governed by the applicable service agreement. View our Cancellation & Refund Policy.
Ready to Launch with Priority Care — 12 Months?
Keep your website secure, updated, monitored and technically healthy with proactive maintenance coverage and reliable support.